Privacy policy

2. How we use your information

• Process your plant orders, arrange delivery and send order updates
• Schedule and carry out services at your property
• Contact you on WhatsApp or by phone to confirm deliveries and visits, and to answer enquiries
• Improve the website using analytics data
• Show relevant advertising on other platforms such as Google and Facebook
• Detect and prevent fraud or misuse of the site

We do not send marketing emails or newsletters. If you enter your email at checkout and do not finish your order, we may send you up to two emails about the items left in your cart, and each one has a link to stop them. We do not sell, rent or trade your personal information.

3. WhatsApp communication

WhatsApp is our main channel for order updates, delivery confirmations and service coordination. If you give us your phone number, you may receive WhatsApp messages from us about your order or service.

We do not send unsolicited promotional messages. To stop WhatsApp messages, reply to any message or email hello@greenbeetle.ae and we will remove you from our contact list.

4. Cookies and tracking

We use cookies and similar technologies to understand how visitors use the site and to show relevant advertising.

Analytics: we use Google Analytics, loaded through Google Tag Manager, to collect anonymised data such as which pages are visited and where visitors come from. You can opt out at https://tools.google.com/dlpage/gaoptout.

Advertising: we use Facebook Pixel and Google Ads remarketing tags, so we can show ads to people who visited greenbeetle.ae. Meta and Google handle that data under their own privacy policies. You can manage ad preferences at https://www.google.com/settings/ads and https://www.facebook.com/settings/?tab=ads.

The first time you visit, we keep in your browser the website you came from, any campaign tags in the link and the page you landed on, for 90 days, only so we know which channel an enquiry came from. It is not shared or sold.

Essential cookies keep your shopping cart working and cannot be switched off without affecting the site. You can control other cookies in your browser settings.

5. Sharing your information

We share data only with service providers that help us run the website and deliver orders and services, for example our hosting provider, our payment processor (Stripe), Tabby when you choose it at checkout, and email and analytics tools. They receive only what they need for that job.

We may also disclose information when UAE law requires it or an authority makes a lawful request.

6. Storage and retention

Your data is stored securely and sent over encrypted HTTPS connections. We do not keep card numbers: card payments are handled by Stripe.

We keep contact details and order history for as long as we need them to serve you, and keep invoices and financial records for as long as UAE law requires.

7. Your rights

• Ask for a copy of the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your personal information
• Withdraw your consent to WhatsApp contact at any time

To use any of these rights, email hello@greenbeetle.ae or message us on WhatsApp at +971 50 7034051.

How to ask us to delete your data

Email hello@greenbeetle.ae or message +971 50 7034051 on WhatsApp saying "Delete my data", with the name and the phone number or email address you used with us. We confirm your request, delete your details, enquiries and messages from our systems, including WhatsApp messages sent to our business number, and tell you when it is done. We keep only the records UAE law requires, such as invoices.

8. Children

Our website and services are not directed at children under 18. If you think a child has sent us personal information, email hello@greenbeetle.ae and we will delete it.

9. Third-party links

The site may link to other websites. We are not responsible for their privacy practices, so please read their policies before you share personal information.

10. Changes to this policy

We may update this policy. Changes are posted here with a new date at the top.

11. Contact us

• Email: hello@greenbeetle.ae
• Phone and WhatsApp: +971 50 7034051
• Address: Dina Home Street, Warsan 3, Dubai, UAE