Returns and Refunds Policy

What can be returned?

No returns for change of mind. If an item arrives damaged or you receive the wrong item, send us photos within 24 hours of delivery and we will replace it or refund it, at our choice.

This one rule applies to everything we sell: live plants, artificial plants, pots, planters, pebbles, gravel, soil and accessories.

Not covered:

• Change of mind, personal preference, or an item that does not suit your space
• How a live plant looks or performs after delivery, if it arrived undamaged
• Gift cards and promotional items
• Any issue reported more than 24 hours after delivery, or without photos

Reporting window, this is important

Send us photos of a damaged or wrong item within 24 hours of delivery. Requests received after this window cannot be processed. We strongly recommend inspecting your order as soon as it arrives.

How to report a problem, step by step

Step 1, Document the issue immediately

As soon as you notice a problem, photograph the item clearly before doing anything else, before unpacking further, before repotting, and before any treatment. Without photographic evidence we are unable to process your request.

Step 2, Contact us within 24 hours of delivery

Send us a message via WhatsApp at +971 50 7034051 or email hello@greenbeetle.ae with the following information:

• Your order number
• The item or items affected
• A clear description of the issue
• Photos showing the condition of the item

Step 3, We review your request

Our team will review your request. We reply the same day, 9am to 7pm. We may ask follow-up questions to better understand the issue.

Step 4, Resolution

If your request is approved, we will replace the item or refund it, at our choice. If we need the item back, we will confirm the collection details with you before anything is scheduled.

Refunds

Once a refund is approved, it is processed as follows:

• Credit or debit card payments: refunded to the original card within 5–7 business days from the date we confirm the refund
• Cash on Delivery orders: refunded via bank transfer to an account in your name within 7 business days from the date we confirm the refund. Our team will contact you to arrange the bank transfer details

Please note that your bank or card provider may take additional time to post the refund to your account after we have processed it on our end. This is outside our control.

Green Beetle reserves the right to decline any return or refund request that does not meet the conditions set out in this policy.

What if my plant looks unwell after delivery?

If the plant arrived damaged, send us photos within 24 hours of delivery as described above. Otherwise, plants can sometimes show stress after transit: give it a few days in a stable spot with appropriate light and water, following the care tips on the product page. Because plants are living things, we are not able to offer a refund or replacement based on how a plant looks or performs after delivery.

If you have questions about caring for your plant, message us on WhatsApp at +971 50 7034051 or email hello@greenbeetle.ae, our team is happy to help.

What if I received the wrong item?

If the item you received does not match what you ordered, send us your order number and a photo of what you received within 24 hours of delivery. We will replace it or refund it, at our choice.

What if my order never arrived?

Message us with your order number and we will check with the courier. We will replace or refund the order once the courier confirms it is lost, at our choice.

Cancellations

Orders cancelled before dispatch are refunded minus any payment processing fee. Once dispatched, cancellations are no longer possible.

To cancel an order, message us on WhatsApp at +971 50 7034051 or email hello@greenbeetle.ae as early as possible with your order number. For full details on order changes before dispatch, refer to our Shipping Policy.

Still have a question?

We are here to help. Message us on WhatsApp at +971 50 7034051 or email hello@greenbeetle.ae. We reply the same day, 9am to 7pm.