Terms and Conditions

2. Use of this website

Use the site only for lawful purposes and do not misuse it, damage it or try to get unauthorised access. You may not copy or republish content from the site without our written permission. We may restrict access if these terms are broken.

3. What we offer

• Plant shop: plants, trees, pots, planters, pebbles and gravel, delivered across the UAE.
• Services: plants and trees installation, grass installation, plant care, garden care and other services at your property in Dubai.

These terms apply to both unless a section says otherwise.

4. Orders, prices and payment

• Prices are in UAE dirhams (AED). Prices include 5% VAT.
• Your order is confirmed when you receive an order confirmation from us.
• You can pay by card, Apple Pay, Google Pay, Tabby (subject to Tabby approval), cash on delivery or bank transfer. For bank transfer, use your order number as the reference.
• Delivery in Dubai is free over AED 199 and AED 30 below. Sharjah is AED 100 and other emirates are AED 200. The fee shows before you pay and is final, including VAT.
• You can cancel an order for a full refund any time before it leaves our shop. Send us your order number on WhatsApp and we confirm the cancellation the same day. Once an order is out for delivery it cannot be cancelled. Refunds go back to your original payment method within 5 to 7 business days. See Returns and Refunds.
• We may cancel an order affected by a pricing error or stock problem. If we do, we tell you and refund any payment in full.

5. Delivery

We deliver plants, pots and pebbles across the UAE. Dubai orders are delivered the next day; for other emirates we confirm the date on WhatsApp after you order. There is no delivery time slot. Our services are Dubai only. If nobody is available to receive the order, we redeliver free. See Shipping and Delivery.

6. Returns and refunds

If an item arrives damaged or wrong, send a photo on WhatsApp on the day of delivery and we replace or refund it. We do not accept change-of-mind returns. Refunds take 5 to 7 business days. This does not affect your statutory rights under UAE consumer law. Full details are in Returns and Refunds.

7. Services and written quotes

• Site visits are free. We send a written quote within 48 hours of the visit.
• Prices are confirmed in your written quote and can depend on the service, the size of the property and the work involved.
• Office plant care, home indoor plant care and garden maintenance plans have a minimum contract of 6 months.
• We may decline a service request.
• You agree to give accurate contact details, the property address and access information.

8. Property access

For work at your property, please give safe, clear and timely access, secure pets and valuables, and tell us about known hazards or restrictions.

We are not liable for delays or extra costs caused by access problems we were not told about.

9. Liability

We take reasonable care with our products and services. To the extent UAE law allows:

• We are not responsible for damage or defects that were already at your property.
• We are not liable for delays or damage caused by weather, third-party suppliers or events beyond our control.
• Our total liability for an order or service is limited to the amount you paid for it.

Nothing here limits liability for fraud, for personal injury caused by our negligence, or for anything that cannot be excluded under UAE law.

10. Accuracy of information

We work to keep descriptions, prices and availability correct. If there is an error, we may correct it and cancel an affected order, and we will tell you promptly.

11. Intellectual property

Text, images, logos and designs on greenbeetle.ae belong to Green Beetle FZE. Please do not use them without written permission.

12. Privacy

We handle your personal information as described in our Privacy Policy.

13. Governing law and complaints

These terms are governed by the laws of the United Arab Emirates, and disputes are subject to the courts of Dubai.

Please contact us first on WhatsApp or by email so we can put it right. You can also contact the UAE Ministry of Economy on 800 1222 or Dubai Consumer Rights at consumerrights.gov.ae.

14. Changes to these terms

We may update these terms. Changes are posted on this page with a new date.

15. Contact us

• Email: hello@greenbeetle.ae
• Phone and WhatsApp: +971 50 7034051
• Shop: Dina Home Street, Warsan 3, Dubai